Shipping & Returns
You may return items, in their original packaging, within 30 days of delivery. A dated, proof of purchase should accompany your return. Should an item be returned without its original packaging, a 20% restocking fee will apply. Kenchii will pay return shipping costs if the return is a result of our error (you received an incorrect item, etc.)
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
A return authorization number provided by a Kenchii customer service representative MUST be obtained for all returns, exchanges, and replacements. If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we have received and processed the returned item.
Returns will not be accepted after 30 days without a Return Authorization form Kenchii Customer Service. All returns after the 30 day period are subject to a 20% restocking fee.
All exchange requests by the customer will be subject to shipping charges to and from Kenchii.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Our shipping fees are flat rate for ground, 2nd day, and international standard. Please call 1.888.4KENCHII if you need quotes for next day or international shipping. Import duties and taxes for international shipping not included. International duties and taxes are calculated and collected by local Customs and paid by recipient.
Shipping Rates & Schedule
|Allow up to 2 days processing.|
|Add an additional day for orders placed after 2PM EST.|
|3-7 Business Days||$9.50|
|HI, AK, and U.S. Territories|
|Not Listed Above|
Send Returns to:
P.O. Box 440098
Kennesaw, GA 30160 USA
Local Phone: 770-429-0246
Toll Free: 888-453-6244
Customer Service Email: firstname.lastname@example.org
Kenchii Professional™ is proud to partner with Route , the leader in package protection and
tracking solutions. By selecting Route+ at checkout your order will be protected from
damage, loss*, or theft. In the unfortunate case that your order never comes or is broken
upon arrival, you can easily file a claim with Route and receive a replacement or be fully
reimbursed. We are excited to offer this service to you and we highly recommend you use
Route+ package protection at checkout.
* Claims for packages marked "delivered" must be filed after 5 days and before 15 days from
the date the package was marked "delivered." Claims for packages presumed to be lost
(where the status is not "delivered") must be filed after 7 (20 for international) days and
within 30 days from the last checkpoint.