Left-Handed
Signature Series
Parts
Attachments
Brushes
Styling Tools
Shop
Accessories
Apparel
Left-Handed
Signature Series
Parts
Attachments
Brushes
Styling Tools
Shop
Accessories
Apparel
Kenchii offers a 30-Day unlimited warranty on all products. You may return items, in their original packaging, within 30 days of delivery. A dated proof of purchase should accompany your return.
Kenchii will pay return shipping costs if the return is a result of our error (you received an incorrect item, etc.). If the customer would like an exchange within the 30-day period, they are responsible for the subsequent shipping fees.
Should an item be returned without its original packaging, a 20% restocking fee will apply.
Outside of the 30-Day warranty window, products must be sent to Kenchii for a manufacturer defect evaluation to determine warranty eligibility. Warranty eligibility is at the discretion of our repair team. Products returned that do not meet the requirements are subject to repair or exchange fees. All domestic warranty submissions are subject to a $10.50 return shipping fee.
Products covered under the Limited Product Warranty:
Kenchii provides a lifetime warranty on manufacturer’s defects on the shear mechanism and handle integrity. Blade edges are not covered outside of our 30-day return window and are subject to repair and return shipping fees.
This warranty does not cover issues caused by:
Shear blades must be maintained properly to ensure blade life; please see our resources section on proper maintenance technique. Shears must be submitted to Kenchii for a manufacturer defect evaluation to determine warranty eligibility. Products returned that do not meet the requirements are subject to repair or exchange fees. Warranty eligibility is at the discretion of our repair team.
Your specially coated shears are crafted from premium materials and are covered by our warranty against defects in materials and workmanship. The premium coating, however, is a specialized cosmetic finish and, due to the nature of daily grooming use, is not covered under our lifetime warranty.
Defects in materials and workmanship, including the shear mechanism and handle integrity, as outlined in the Kenchii Lifetime Warranty above.
Normal wear, scratching, or fading of the coating that occurs over time with daily grooming use.
Examples include, but are not limited to:
Over time, normal wear, scratching, or fading of the coating may occur. This is considered normal cosmetic wear and not a manufacturing defect.
Outside of the 30-Day Unlimited Warranty window, Flash Clippers are eligible for a limited one-year warranty on manufacturer defects. Clippers must be sent to Kenchii for a manufacturer defect evaluation to determine warranty eligibility. Warranty eligibility is at the discretion of our repair team.
Applies to products returned that do not meet the warranty requirements.
Applies to all domestic Flash Clipper warranty submissions.
Defective Fab Pants are subject to a 15-day return window. Returns will only be accepted if the garment has not been worn and is in original packaging.
Our Customer Support team is always happy to assist.
