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Kenchii Returns & Shipping Policy
Returns & Shipping Policy

Returns Policy

You may return items, in their original packaging, within 30 days of delivery. A dated, proof of purchase should accompany your return. Should an item be returned without its original packaging, a 20% restocking fee will apply. Kenchii will pay return shipping costs if the return is a result of our error (you received an incorrect item, etc.)

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

A return authorization number provided by a Kenchii customer service representative MUST be obtained for all returns, exchanges, and replacements. If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we have received and processed the returned item.

All exchange requests by the customer will be subject to shipping charges to and from Kenchii.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Our shipping fees are flat rate for ground, 2nd day, and international standard. Please call 1.888.4KENCHII if you need quotes for next day or international shipping. Import duties and taxes for international shipping not included. International duties and taxes are calculated and collected by local Customs and paid by recipient.

Shipping Rates & Schedule

Allow up to 5 days processing. Add an additional day for orders placed after 2PM EST.

Destination Shipping Method Cost
U.S. Domestic Next Day $69.00
U.S. Domestic 2nd Day $29.00
U.S. Domestic 3-7 Business Days $10.50
Hawaii & Alaska Flat Rate $15.00
Puerto Rico Flat Rate $69.00
Canada Flat Rate $44.00
Mexico Flat Rate $44.00
Not Listed Above Flat Rate $69.00

Send Returns to:

Kenchii
Attention: Returns
P.O. Box 440098
Kennesaw, GA 30160 USA

Shipping Terms

Please allow 3 to 14 business days for delivery. We will make every effort to deliver your order in a timely manner as discussed; however, we do not accept any liability for late delivery.

Kenchii is NOT responsible for any packages that:

  • Have an incorrect or incomplete address provided by the customer on the order OR
  • Packages that state delivered on the tracking information but have not yet been received.
  • Require additional fees (VAT, etc.) assessed by the country on international orders (upon delivery, etc.)
  • If your tracking information is stating that your package has been delivered but not yet received, Kenchii must be contacted within 3 business days from the delivery time and date. Please contact Kenchii at info@kenchii.com.

    Contact Information

    Local Phone: 770-429-0246

    Toll Free: 888-453-6244

    Email: info@kenchii.com

    See Kenchii Full Terms & Conditions.

    Shipping & Returns

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